Keep communicating through the storm

Communication, and its associated technology, is one of the most important tools that the world has at its disposal. Whether you are a private citizen or a multimillion dollar corporation; voice, email and web-based services are part of everyday life, and when it comes to an emergency situation, they can be vital connections to the outside world. 

The Cayman Islands are three pieces of land, separated from other countries by miles of water, yet thanks to LIME’s pioneering efforts over the decades, they are connected to the world via cables and satellite systems that will keep residents communicating even in the event of a disaster. Thanks to advanced technology, hurricane-rated buildings, and off-island networking, LIME can assist everyone from people attempting to contact loved ones, to companies reassuring clients that it is “business as usual” even as they recover from a localized catastrophe. 

LIME’s network allows for reduced downtime for offices, redirecting the workload through international locations when necessary, and offering a reassuring connection with family for those dealing with the aftermath of a hurricane. 


Before and after the storm 

Even though those of us dealing with the effects of a hurricane feel that we’re suffering the worst of the storm, the simple fact is that friends and family overseas are anxiously awaiting word to ensure that the people they care about are safe. A phone call can make all the difference, and LIME is committed to making its service available to clients, even in the worst of the maelstrom, so they can keep relatives updated. 

Before a hurricane, make sure that you have a fully charged mobile phone and if you are using a prepaid mobile make sure you have topped up your phone. If you haven’t got a spare battery, it might be an idea to get one and have it charged before the hurricane hits. Consider getting a wall and car charger so you have a couple of options. The amount of time it takes a country to recover from a storm is an unpredictable figure, so be prepared to find ways to charge your phone, even with limited access to standard electrical outlets. 

All companies should have a disaster recovery plan in place, and know their communications options in the event of a hurricane. To be fully aware of the services available to them, they should contact their account manager as part of their preparedness program. 

Every day that a company cannot operate, it is potentially losing thousands of dollars in revenue. It is crucial to have data backed up, and be confident in your telecommunications provider to keep you in business before, during and after a hurricane. 

Roaming for less 

In the aftermath of a hurricane, many residents have to leave the island for medical reasons, to get supplies, or take a break from devastating damage. Office workers are also sometimes temporarily relocated abroad where they have access to more facilities. 

In November, 2013, LIME announced its new roaming plans in response to requests from customers to reduce their costs. As a result, the “MyRoaming” plans now allow LIME customers to travel with their mobile phones to the U.S., without incurring large bills. This means that not only can they easily keep in contact with home; they will also have their local number abroad so family, friends and coworkers can get in touch with them using their regular contact lists. It’s the easiest way to keep communicating from overseas, and now with LIME’s roaming plans, clients can afford to be connected for much less.

Investing in the future 

Living and doing business in the Cayman Islands means being aware of hurricane season, and making sure that there is advanced technology available, offering fast and reliable service. Like any other business, a telecommunications company is only as strong as its weakest link, and one of the biggest tests of that link is in the event of an emergency. 

LIME stood strong through Hurricane Ivan, and plans to continue being at the center of recovery efforts in the future. To that end, it has committed to a $30 million upgrade of its network, surpassing the systems offered in many countries around the globe. 

According to the LIME website: “LIME renews its commitment to Cayman’s future with a major programme of network improvements. Over the coming months you’ll see us hard at work upgrading all of our services to make the Cayman Islands one of the best connected countries in the world.” 


Disaster recovery and LIME 

LIME has its own preparedness and disaster recovery plans, as it knows that its customers rely on it ability to continue operations, even in emergency circumstances. 

Some interesting and important facts: 

LIME’s flagship building, One Technology Square, is the stronghold that houses the LIME network. Even during the worst storm this island has seen in decades, Hurricane Ivan, it stood firm and resilient. 

There are two major cables connecting LIME’s Cayman network to the rest of the world, operated by LIME. These are the MAYA-1 and CJFS cables. There are also multiple routes once off the island into Central America, the U.S. and also the U.K., which mitigate against center points such as Miami and New York. This is important when considering locations vulnerable to catastrophic storms, as both have been hit by hurricanes in the past. 

LIME operates and invokes disaster recovery from a central switch for their customers to predetermined locations, which means continuation of business even if their customers’ equipment is damaged. 

The company also provides a number of disaster recovery and business continuity services operating from One Technology Square, as well as Panama, which is outside the hurricane belt, and other offshore jurisdictions. 

If you want more information about this and other services, please contact your account manager. 


The team at One Technology Square