Unifying business communications

Once upon a time a phone on your desk was all you needed for business communications. However, as technology has sprinted ahead, there are now a plethora of devices that no business can operate without, including fax, email, mobile phones and even tablets.

This divergence has meant that finding the relevant bit of information can be a challenge. For businesses, consolidating all of this data in one place can smooth processes considerably and make communications more efficient.

Traditional phone systems present businesses with numerous limitations when it comes to what the industry refers to as MAC – moves, additions and changes within an organisation.

“One of the biggest advantages for most companies, with traditional telephone services, if you wanted to move a handset, you would have to call a technician in to patch it back through. Once it’s on your network you can walk and plug it in anywhere and it just comes back up because it has an IP address that ties back to that device,” said Dwayne Mellaneo, head of department, corporate with LIME Cayman Islands.

This means that whether a business is adding staff or reorganising office space, the changes can be made quickly and easily, resulting in less down time.

Depending on the situation, the preferred mode of communication or preferred device can change, but a unified communications system can pull all these different streams of information and different devices together under one umbrella, allowing the seamless transition from one device or mode of communication to another. What this means in practice is that communications can be directed where needed. A telephone call to an office number can be seamlessly sent through to a mobile number to reach the relevant person, or voice messages left on an office phone can be sent to email as attachments.

“We’ve partnered with three of the leading communications providers today, which is Avaya, Mitel and Cisco. All three provide IP convergence when it comes to telecommunications, and that can converge your data and voice on one platform,” he said.

The systems start with more basic solutions for small to medium businesses all the way up to systems that can handle up to 5,000 users, which means that the solutions can be scaled to any business.

According to Mellaneo, the adaptability of the systems also means that features can be added as the needs of a business develops without ripping out the heart of the system and starting over.

What all of this means to business is that fragmented communications can be consolidated, while retaining the flexibility to add new features as the needs of the business evolves and grows.