It is important that businesses ask the right questions to service providers when looking to move to the cloud. Here are 10 key areas you should consider before choosing a cloud service provider.
1. Location: Where will your
data be stored?
You need to be aware that different countries have different rules about what constitutes private information.
Cayman or another location? A key consideration is whether you cloud in Cayman. A major issue is the fact we live in a highly active hurricane and quake zone. This would suggest that you would need to seriously consider hosting in an off-shore location that is not prone to hurricanes or earthquakes (such as Curacao).
2. Network: What network
How reliable is the network?
3. Integration: How easy will it be to migrate your information over to the service?
How easy it will be to retrieve your data?
4. Support: What level of support will be provided?
What is the customer service structure?
Will you have 24/7 access to technical support?
What are the response times?
5. Scalability: Can the service grow with your business?
This is also a factor should your business downsize.
6. Business continuity: Does the provider have a plan in place?
The provider should have multiple data centers to prevent any loss of data should anything happen to a center.
7. Costs: How are the costs calculated and how does this compare to your current costs?
For example, is it per user?
What are the charges and fees?
8. Communication: How will the provider communicate with you?
Will you have a dedicated account manager?
Will I be kept up to date with any changes in your service?
How are charges and other costs communicated to you?
Will I be informed of any service issues?
9. Compliance: Does the service meet your compliance requirements?
10. Auditing: Does the
provider carry out
Will this information be made available to you?